Transformational Improvement Specialists helping ambitious HE leaders to deliver phenomenal transformational improvement. Skills4Success has over thirty years experience of organisational change management, cost reduction and business process re-engineering. The team are skilled in delivering change and improved customer experience programmes across a range of sectors worldwide from the Manufacturing, Health, Service and Charity sectors. Their specific area of expertise is in leading Rapid Improvement Events (RIEs) with client teams to deliver radical change.
Over the past seven years, the bulk of their work has focused on the HE sector working for Russell Group Universities including Warwick, Birmingham, Cardiff and York.
Typical results from the HE sector include the development and delivery of Transformational Change Programmes to empower staff to deliver £’s millions improvements whilst simultaneously enhancing the student and staff experience. Results include the identification of £19 million benefits, delivering a 7:1 ROI, whilst improving student satisfaction from 68% to 96% (Enrolment) and staff satisfaction with the Arrivals process from 48% to 88%, plus delivering a 39% capacity improvement (Student Admissions) which resulted in the award of a Times Higher Education Leadership and Management Award (THELMA) for Best Student Admissions Department.
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