Plinth House delivers project management, consultancy work and training – with a focus on re-configuring student-facing services and enhancing pastoral support.

Established by Levi Pay, an experienced director of student services in higher education, the company’s consultancy offer includes thematic and service reviews. Plinth House’s specialism in wellbeing support has been strengthened by Julie Rea, a qualified mental health nurse and former head of a university’s counselling and mental health service, joining the organisation.

Recently commissioned projects involved:

  • conducting process and policy reviews for student services teams,
  • enhancing universities’ management of serious student incidents (such as student deaths, communicable disease cases, and safeguarding issues),
  • designing new co-located and shared facilities for student services,
  • redefining the welfare role of university security and accommodation teams,
  • re-modelling and modernising university counselling services, and
  • shaping institution-wide strategies for supporting student and staff wellbeing.

Plinth House’s training provision includes face-to-face training, live online training/webinars, podcast production, team ‘away day’ activities, and ‘train the trainer’ activities.

Courses, tailored for each team or organisation, include: ‘Managing distressed students’, ‘Effective responses to serious student incidents’, ‘Understanding our duty of care’, ‘Mental health awareness’, ‘Managing distressed staff – for line managers and HR teams’, ‘Looking after yourself’, and ‘Experiencing and managing change’.

These training interventions equip student-facing colleagues, across faculty and professional services and roles, to respond effectively – and, crucially, in a boundaried way – to the growing, complex demands for pastoral support we now see from students.

Legal status Limited company

VAT registered Yes




Phone 0191 645 6777