Susannah is a senior Higher Education professional with a proven track-record of changing culture, systems and operations, and a depth of experience in management, leadership and collaborative working. She established her consultancy in August 2021. As of June 2023, she has worked with 16 clients – spanning UK and international universities, specialist HEIs and technology companies that support the Higher Education sector – across a wide range of projects.

A previous Director of Student and Academic Services and Registrar, Susannah can provide clients with support for strategy on education and student matters, new or emerging education initiatives, academic governance reviews, policy and regulation, Office for Students requirements, degree awarding powers applications, service development or reviews, student cases and staff professional development. She is also an accredited workplace mediator and investigator so can help to resolve challenging situations. 

Susannah is an advocate of the student and academic services profession and has mentored numerous staff to support them in their career development. She has written for Wonkhe and co-led several conference sessions for the AUA relating to the development of the profession.

Legal status Sole trader

VAT registered Yes




Twitter @SusannahMarsden