For over 20 years, Susannah’s people-focused, creative approach has helped students, staff and the broader Higher Education community to flourish. Between 2013 to 2021, she was Director of Student & Academic Services and Registrar at City, University of London where she evolved and led a portfolio of teams to respond to the changing needs of HE. She was a member of the Executive Committee and Senate.

Susannah has substantial experience of leading all aspects of the student experience. She has led institution-wide initiatives that have led to fundamental change to ways of working to better support students. She also has significant expertise in quality assurance and sector requirements including overseeing successful QAA Reviews, TEF submission and support for Degree-Awarding Powers applications.

She co-leads sector-wide work on the development needs of the student and academic services profession including presentations and workshops at conferences and writing for WonkHE. Susannah is an accredited workplace mediator and investigator.

Susannah established Susannah Marsden Consulting in August 2021 and is actively working with several clients to support their strategic development, student experience and team direction.

Legal status Sole trader

VAT registered No




Twitter @SusannahMarsden